FAQ

Join us
How can I join KollectK.com?
Please use the “sign up” link on the top menu of homepage.

My Account Management
I forgot my password.
Please click the “Log-in” on the top menu of site. Then click the “Forgot your password?” If you fill out a blank as your ID email
address, we will send you an email to reset your password.
How do I change my password?
Please click the “Forgot your password?” in the “Password” blank. We will send you an email to reset your password.

Orders
What is the DVD Region Code?
It is important that you make sure that the DVD(s) you are buying are compatible with your DVD player. . The DVD Region Code
can usually be found on the back of the DVD's package. You can know more this as using the “DVD region code –Wikipedia” link.
Does my order count on Korean music charts?
Albums sold on KollectionK will count towards the various Korean music charts including Hanteo.

Payment options
How do I pay for my purchases?
Please use the “Payment Options” link. You can go to “Payment options” page in this site. You can get further information about
payment options in this page.
What currency do you use?
KollectionK use only U.S dollars as product prices for international sales.

Shipping
Does KollectionK ship internationally?
Yes, KollectionK is offering international shipping service to about 215 countries
How many shipping methods do you have? What are those different?
Please use the “Shipping&Delivery” link. You can go to “Shipping&Delivery” page in this site. You can get further information about
shipping methods, lead-time etc. in this page.
How do I change my shipping address?
Please use the “Manage Account Address” link in the account section. For convenience, you can add several addresses in this
page. But if you use the pay pal account for the payment of your order, recommend using shipping address same with pay pal
account address.
After completing the payment you want to change the shipping destination, please email to us help@kollectionk.com. If you're too
late to request a change of address, shipping destinations may be unable to change.
How long does it take my order shipped?
If you complete your payment, products are usually shipped in two days. Arrival date of orders depends on your location and the
shipping method you select.

Returns
Can I get a refund?
Please use the “Return&Refund” page. You can go to “Refund&Refund” page in this site. You can get further information about refund
request methods in this page.