Return & Refund

Return Policy

- Unwanted items

If customers don’t want the items any more, customers may ask return within 15 days after receiving package. If customers open the product, we don't accept customer's return request. Product must be original packed and unused

Customers are required to pay shipping cost for return. We refund all you after we receive and check the returned product.

You need to contact us within 60 days of purchase to request return.



Refund Policy

- Defective, Wrong items

Upon customers request, KollectionK makes replacement or gives a refund after investigating the cases.

- Unwanted items

After return process, we refund amount.

You need to contact us within 60 days of purchase to request return.