Shipping

Shipping Methods Shipping Cost Shipping Issues How to track International Shipping

Shipping Methods

KollectionK offers different shipping options to you, all of which are efficient and reliable.
Delivery will be made by your local postal service. Shipping charge is based on total weight and amount of your order.
Any additional duties and taxes assessed by your local Customs are the responsibility of the customers.
And we have 3 kinds of shipping methods as below :
 
1. Express Shipping
This is a special shipment and delivery program which is served and managed by Korean Post Office and the Korean Ministry of Information and Communication. Delivery time is within 2 to 7 business days from the date of the day after the confirmation of your payment.
2. Priority Shipping
The priority mail is the service between the countries and territories involved. Delivery time is within 6 to 12 business days from the date of the day after the confirmation of your payment.
3. Standard Shipping
In terms of quality, the contents are the same as regular parcels, but it is classified as a type of letter-post item to for easy handling under definite conditions, and a special mail item of international mail. Delivery time is within 7 to 30 business days from the date of the day after the confirmation of your payment.

 

Shipping Cost

From $ 6.99 USD to Free shipping.
Shipping cost varies depending on your address, weight of products, subtotal and shipping method.
 
Do you want to know exact shipping price?
We have a shipping fee calculator in Cart page. After adding products to cart, you can calculate it.
Please see the image below.

 

 

When having shipping delay issues

 
1. Express mail
Please note that you must be present to receive your goods. Your local postal service will attempt to deliver them just twice and if they cannot contact to you, they will send it right back to us. On their first deliver attempt, they will leave you a message which informs you of your goods, however, sometimes these slips can be disappeared for various reasons. So, if you didn't receive your goods within 7 workdays after our delivery notice, please Track your goods via your local postal site. If you have trouble with locating your goods, please notify us immediately by email. Even though your goods are returned to us, we will not be liable for refunds for this cost.
 
2. Standard shipping and Priority shipping
In general, your goods will arrive within 15~20 business days from the date of our shipment. However, sometimes it may take more than 30 days during peak season. So, please make sure we will consider your package as Lost in Shipment, only after 40 days after we have sent it via our post office. After 40 days from the date of our shipment, if you want to ask us for the tracking your goods, please contact us. With your requirement, we will officially inquire for that to our post office. According to our post office, because it will take about 7~30 days for that tracking, we will let you know the results as soon as we are informed by them.
After investigating and tracking, If we conclude that your goods are missing or lost, we will compensate you for the loss, just to the extent that the reason of loss is based on our fault.

 

 

How to track my order

After sending out your order, we send a shipping confirmation email including tracking number of your package.
If you have an account of KollectionK, you can find a order history section in Account page. Then click on the order number you want to track. You can see track buttons on the order page. Just click it and track it.
Or
If your tracking number contains 'KR', type the URL including your tracking as follows:
https://kollectionk.aftership.com/RR0000000KR
If not, type the URL including your tracking as follows:
http://epostgplus.com/tracker/12F070000586
You don't know your tracking number? Please email us to support@kollectionk.com

 

 

International Shipping

Currently we ship to all countries excluding countries below.
We do not ship to Brazil, Indonesia and Turkey due to the issue of  customs clearance