Free Shipping on orders over $60 USD

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Shipping

What is your shipping policy?

KollectionK offers the following flat rate shipping options depending on shipping zone:

U.S zone: U.S. addresses excluding APO/FPO/DPO military addresses

Zone 1: Europe countries, U.K., Canada, Australia and New Zealand

Zone 2: China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam

Zone 3: UAE

Zone 4: Rest of World

Shipping Costs & Delivery Times
Processing time usually takes 1-2 business day. All delivery times below don’t include the handling time.
It can take longer than we expect due to international shipping issues. We do not guarantee delivery time and will not refund you for delayed delivery.
  • Standard Shipping

    - Free shipping (via USPS) on orders over $60 USD(after promotional codes are applied)
    - $4.95 USD on orders less than $60 USD
    - 5-10 business days from ship date
    - We don’t ship to APO/FPO/DPO Military addresses.

     

    Express Shipping

    - EMS via USPS / Signature required
    - 3-5 business days from ship date
    - $24.95 USD
    - $14.95 USD for orders from $100 USD to $144.99 USD
    - $9.95 USD for orders from $150 USD to $199.99 USD
    - $4.95 USD for orders over $200 USD
  • Standard Shipping

    - Free shipping on orders over $60 USD(after promotional codes are applied)
    - $4.95 USD on orders less than $60 USD
    - 5-12 business days from ship date
    - Standard shipping via local postal service / Signature required

     

    Express Shipping

    - EMS / Signature required
    - 3-7 business days from ship date
    - $14.95 USD for orders over $100 USD
    - $19.95 USD for orders less than $100 USD

     

    Italy

    Generally it takes 10-30 business days via Standard shipping
  • Standard Shipping

    - Free shipping on orders over $60 USD(after promotional codes are applied)
    - $4.95 USD on orders less than $60 USD
    - 4-8 business days from ship date
    - Standard shipping via local courier services

     

    Express Shipping

    - EMS / Signature required
    - 2-5 business days from ship date
    - $9.95 USD for orders over $60 USD
    - $15.95 USD for orders less than $60 USD
  • We don’t offer Standard shipping for the countries of this zone.

    Express Shipping

    - EMS / Signature required
    - 3-7 business days from ship date
    - $24.95 USD for orders over $100 USD
    - $14.95 USD for orders less than $100 USD
  • Standard Shipping

    - Free shipping on orders over $60 USD(after promotional codes are applied)
    - $5.95 USD on orders less than $60 USD
    - 7-30 business days from ship date
    - Standard shipping via local postal services / Signature required

     

    Express Shipping

    - EMS / Signature required
    - 3-7 business days from ship date
    - $24.95 USD for orders over $100 USD
    - $14.95 USD for orders less than $100 USD

 

When will my order ship?

We need 1-2 business days for handling time. And sometimes it would take additional 1-2 business days due to out-of-stock items.

 

Is there a sales tax charge on my order?

You don’t need to pay sales tax when placing an order. But you would pay VAT and import duty for customs clearance depending on order amount and shipping country.  International customers are responsible for all customs duties and taxes

 

How do I track my order?

You will receive a shipping confirmation with a tracking number via e-mail when your order ships. You can track your order with the tracking number on http://track.kollectionk.com

 

I haven't received my order yet. 

You need to contact us within 2 months after your purchases or within 2 weeks from order delivery notification. We can't handle it unless you don't contact us within the period.

 

I can't track my order. It stopped tracking.

Local postal services in some countries like Canada, Italy and Mexico doesn't offer full tracking information for int'l standard shipping. If you don't receive your order in a Month from the ship date, please let me know.

 

Do you ship internationally?

KollectionK currently ships to all states in the U.S. as well as select countries worldwide.  International customers are responsible for all customs duties and taxes. 
We ship to all countries internationally except following list of countries: Algeria, Brazil, Comoros, Turkey, Kuwait

We do not accept returns on international orders and shipments.

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